Amministrazione generale

The City of Lugano has three Puntocittà: in the city center, in Pambio-Noranco (temporarily closed), and in Pregassona. At each Puntocittà, it is possible to obtain information and complete a variety of administrative procedures. The Puntocittà Lugano Centro also serves as a counter for AIL-Aziende Industriali di Lugano.

Additionally, a Puntocittà located at Via Balestra 4 is specifically dedicated to the application and renewal of identity cards and passports.

The District Office manages relations with the District Commissions and the population.

The City has 21 District Commissions, which serve as local representatives to gather expectations, requests, and proposals from citizens. The Commissions and the reported concerns are coordinated by the District Office, which acts as a link between the Municipal Government and the services of the municipal administration.

At the same time, the District Office ensures that the Commissions and the population are informed and involved in the projects promoted by the City in the various districts.

The Conciliation Office for Tenancy Matters handles all disputes arising from rental and lease agreements concerning real estate.

It is mandatory to contact the Ufficio di conciliazione in the event of disputes and disagreements between landlords and tenants resulting from rental agreements for residential or commercial premises, such as disputes over rent increases, ancillary cost settlements, defects in the rented property, terminations, etc. For eviction proceedings in clear cases (Art. 248, letter b, Swiss Code of Civil Procedure), it is possible to apply directly to the Praetor.

The examination of disputes by the Ufficio di conciliazione always includes an attempt at mediation. The parties must appear in person at the conciliation hearing and may be assisted by legal representatives or trusted individuals.

The Residents' Register Office handles all matters related to residence and manages the municipal censuses of primary and secondary residences as well as businesses.

It records marriages, divorces, births, deaths, changes of citizenship, naturalizations, and paternity recognitions. It administers the personal data of resident citizens and keeps the register of the population, buildings, and economic activities up to date. The building register is a useful tool for urban planning and security.

The Residents' Register Office is also responsible for compiling the electoral roll and processing annual statistical data on population movements. It also manages the registration center for identity documents, including applications for new passports or identity cards.

All information and procedures can be requested at the Puntocittà or through the Online Desk.

t. +41 58 866 67 30
[email protected]

The authority support service coordinates all activities necessary to support the municipal authorities and ensures compliance with protocol.

In particular, it strives to ensure that the activities of the Municipal Government and the City Parliament are conducted in an orderly and timely manner, guaranteeing the proper execution of their decisions and the correct exchange of information and data within and outside the municipal administration.

The Municipal Archive provides useful guidance for the effective management of documentation. It evaluates and determines the archival value of documents, ensuring the preservation of those with legal value or historical and/or cultural interest.

t. +41 58 866 69 00
[email protected]

The postal and concierge services handle the reception, distribution, and dispatch of physical correspondence as well as its digitization. They are also responsible for carrying out custodial and concierge duties at the City Hall.