The Residents' Register Office handles all matters related to residence and manages the municipal censuses of primary and secondary residences as well as businesses.

It records marriages, divorces, births, deaths, changes of citizenship, naturalizations, and paternity recognitions. It administers the personal data of resident citizens and keeps the register of the population, buildings, and economic activities up to date. The building register is a useful tool for urban planning and security.

The Residents' Register Office is also responsible for compiling the electoral roll and processing annual statistical data on population movements. It also manages the registration center for identity documents, including applications for new passports or identity cards.

Administrative procedures

  • arrival notification
  • address change
  • departure notification from the municipality
  • household declaration
  • certificate of residence / domicile
  • residence certificate for a specified period
  • residence certificate for staying in another municipality
  • notifications of arrivals and departures by administrations or property owners

All information and procedures can be requested at the Puntocittà or through the Online Desk.


t. +41 58 866 67 30
[email protected]

In downtown Lugano, citizens can go, by appointment, to a dedicated Puntocittà for standard requests for new documents and for renewing their identity card or passport.

Opening days and hours

  • Puntocittà Carte di identità e passaporti
    Via Balestra 4
    6900 Lugano
    t. +41 58 866 64 64
    [email protected]

    Mon-Fri 7:45 AM - 12:00 PM and 1:30 PM - 5:00 PM

In some cases, it is possible to request a provisional passport (for emergencies). This document is not issued by the Puntocittà in Lugano. Instead, you need to schedule an appointment by calling the Autorità cantonale di Bellinzona at +41 91 814 73 01-02 (Mon-Fri 8:30 AM - 5:00 PM) or by calling Lugano-Agno Airport at +41 58 482 10 85 (Mon-Sun 6:00 AM - 2:00 PM).

The English version of this page was created with the aid of automatic translation tools and may contain errors and omissions.

The original version is the page in Italian.

Amministrazione generale
Contacts

Città di Lugano
Controllo abitanti
Via Sara Frontini 1
6962 Viganello
t. +41 58 866 67 30
[email protected]

See also