Sportello contribuzioni
The collection of ordinary and special municipal taxes is managed by the servizio Contribuzioni (Tax service), which offers a customer service desk. Many tax-related processes can also be completed through the Online Desk.
The Sportello contribuzioni (Tax Office Service Desk) is accessible during the following hours:
- Mon-Fri 8:30 AM - 11:30 AM and 2:00 PM - 4:00 PM
Outside these hours, it is possible to request an appointment.
In addition to handling routine operations related to municipal taxes, citizens or company representatives can contact the Sportello contribuzioni to receive information about their taxes and to obtain:
- assessment of requests for tax waivers, considering specific conditions and parameters, with an evaluation of possible payment extensions and installments
- confirmation of municipal tax payment
- certification of documents with taxpayer's tax references
- calculations for the quantification of legal mortgages and clearance certificates
- bank statements
- copies of invoices
As of 1 January 2025, amendments to the Federal Law on Debt Collection and Bankruptcy (Legge federale sulla esecuzione e sul fallimento, LEF) will come into effect, which may be particularly relevant for legal entities and debtors registered in the commercial register.
An important change concerns the enforcement of public law claims; until 31 December 2024, the collection of taxes and levies was carried out under Article 43, paragraph 1 of the LEF, through the debt collection process.
From 1 January 2025, this provision is repealed, and enforcement against debtors will proceed through bankruptcy.
Payment by eBill
The servizio Contribuzioni of the Finanze Division also offers Lugano citizens the opportunity to conveniently manage their bills online and pay them securely from their e-banking account via the eBill invoicing system.
The service offers several advantages:
- convenience: the invoice arrives directly in your e-banking or e-finance account; you can check and file it on your computer or print it out
- speed: in just a few clicks the invoice is paid without having to enter account number, digits or reference number
- control: you always decide when to pay, and if the amount is deemed incorrect you can reject the invoice
Federal and cantonal taxes
For information on cantonal and federal taxes, you can visit the Cantonal Divisione delle contribuzioni website (which contains updated Federal and Cantonal Legislation) or the Federal Tax Administration website.
The English version of this page was created with the aid of automatic translation tools and may contain errors and omissions.
The original version is the page in Italian.