Con...vivere, una guida al buon vicinato
(Con...vivere, a guide to good neighbors) Awareness campaign by the Divisione Socialità (Social Affairs Division) to promote peaceful coexistence between citizens, tenants, and neighbors. The City also organizes the Festa dei vicini (Neighbors' Day) every year.
Good neighborly relationships have always been the cornerstone of communities. Inviting a neighbor for a cup of tea or helping them with a small household task contributes to making social coexistence more sustainable.
Sharing spaces means creating a bond, building a common experience based not only on respect but also on tolerance towards those around us.
For these reasons, the Divisione Socialità (Social Affairs Division) of the City of Lugano organizes the Festa dei vicini (Neighbors' Day) every year and, in October 2020, published Con...vivere, una guida al buon vicinato, distributed at the Puntocittà and through trade associations. A copy can also be requested by emailing [email protected].
The guide was created with the support of the Programma di Integrazione Cantonale - PIC (Cantonal Integration Program), in collaboration with the Associazione Svizzera Inquilini ASI-SSI (Swiss Tenants' Association), the Camera Ticinese dell'Economia Fondiaria CATEF (Ticino Chamber of Real Estate Economy), and the Associazione Proprietari Fondiari, sezione Ticino APF-HEV (Property Owners Association, Ticino section).
Festa dei vicini
Lugano regularly organizes the Festa dei vicini, an event that provides the residents of the same building, street, or neighborhood with the opportunity to come together and organize an event to promote mutual understanding and long-term social bonds. The City provides organizers with a "party kit" to facilitate preparations (flyers, invitations, posters, glasses). The 2023 edition of the Festa dei vicini in Lugano took place on Friday, 2 June, in collaboration with the Municipality of Massagno.
Good neighborhood habits
Neighborhood also means being there for each other. There are many opportunities to show your support and availability.
When a neighbor goes on vacation, it's a good idea to offer to water the plants, take the mail, and look after the pets.
It is also a kind gesture to offer your turn in the laundry room or your parking space when you're away.
It can be useful to share your tools and appliances with your neighbors: a drill, a blender, or a juicer that is rarely used. This also reduces waste.
To maintain good neighborly relations, it's best to avoid gossip. It's more constructive to invite a neighbor for coffee (without being intrusive), offer intergenerational service exchanges (like shopping for elderly people in exchange for school support for children), or organize the Festa dei vicini together.
The rules to follow
Introducing yourself. When you move to a new district or when a new neighbor moves into your area, introducing yourself is the best way to start a good neighborhood relationship. A warm welcome can be a great way to initiate a dialogue and share useful information about the district.
Informing the neighbors about any inconvenience caused by your arrival or departure is always a well-appreciated practice.
For everyone's good rest, respect the nighttime quiet hours between 11:00 PM and 7:00 AM.
Avoid noisy activities during the afternoon rest period between 12:00 PM and 1:00 PM and after 7:00 PM. On Saturdays before 9:00 AM, between 12:00 PM and 1:30 PM, and after 6:00 PM. On Sundays and holidays, all day long. Examples of noisy activities include loud play by children, dogs barking, using gardening or DIY tools, and any other disturbing noise such as playing loud music or watching television at high volumes, car departures and parking maneuvers, speaking loudly on balconies or in common areas such as stairs or landings.
The crying of a baby is not considered excessive noise, but jumping, skating, or playing ball are not appropriate activities in an apartment. There are many other games, and children’s imagination is endless.
For events and parties, informing your neighbors in advance helps gain their consent. Inviting them for a toast might be well received.
If you intend to carry out noisy work, such as hammering or drilling to mount furniture or pictures, it is good practice to notify your neighbors and apologize in advance for the inconvenience and noise. However, it is not allowed to make modifications to rented apartments without prior written consent from the landlord.
Be mindful of noises that could be amplified on lower floors and therefore particularly annoying. It’s better to close doors and cabinets quietly, avoid dragging chairs or furniture, and refrain from wearing heels inside. A tip: felt pads under furniture legs can reduce noise from moving them, and carpets can absorb some of the sounds transmitted through the floor.
In many buildings, smoking is prohibited in hallways, elevators, and common areas. If you smoke at the window or on the balcony, make sure the smell does not disturb your neighbors, especially during the summer when windows are often open.
When grilling on the balcony or in the garden, ensure that your neighbors are not disturbed by the smells, smoke, or noise. Additionally, it is good practice not to grill too frequently. A tip: avoid charcoal grills, preferring electric grills (which should still be monitored to avoid fires).
Trash should not be left on the landing or in common areas (including cigarette butts and chewing gum). Those who use the balcony for waste sorting should ensure they do not cause unpleasant odors.
For waste collection, use the designated municipal bags and the correct containers for waste separation, sorting them according to their disposal or recycling methods. It is preferable to regularly visit the collection centers (ecocenters).
The landing must be kept clear: it should not be occupied with shoes, umbrellas, old furniture, strollers, or shopping carts. This not only facilitates cleaning of the common areas but also contributes to the sense of order in the building.
A tip: if the building does not have a designated space for strollers, you can ask the janitor or administration for one for personal use. Hanging clothes on the balcony or from windows facing the main facades is often prohibited: it is better to hang them in the indoor and outdoor spaces designated for this purpose. Make sure to properly ventilate the rooms.
Laundry: The established schedules and shifts for using the laundry must be respected. The spaces must be tidied up, and the washing machine should be cleaned after every use.
Garden: The garden must be kept tidy, and the plants and greenery should be respected. The terrace or garden of your neighbor is exclusively for their use, whether they are the owner or a tenant. Crossing it is therefore prohibited.
Parking: Parking spaces reserved for visitors should not be occupied by tenants of the building. Disabled parking spaces are specially marked and are reserved exclusively for people with disabilities who have a valid permit. To avoid making it more difficult for your neighbor to maneuver, parked cars should not protrude from the designated space.
When moving or transporting furniture or bulky items, care must be taken to avoid damaging walls, stairs, elevators, or the building's finishes.
You must ask if pet ownership is allowed before moving in or getting a pet. In Switzerland, certain pets must be registered, require a microchip, and may be subject to a fee. You must also comply with regulations regarding the protection of different species (for example, the minimum space for the animal, feeding, and the possibility for socialization).
Pets should be trained to avoid any inconvenience (for example, continuous barking). The dog should not disturb public peace.
Dogs should be accompanied during their walks, kept on a leash, and not allowed to roam unsupervised in the building or on the balcony. Pet waste must always be collected and disposed of using appropriate bags. If the pet roams freely (for example, cats), make sure it does not soil common or private areas with its waste and train it to use the litter box.
Common areas should be kept clear (entrances, hallways, stairs, laundry rooms, cellars, courtyards, attics, garages, etc.) for safety and order.
Pots on the balcony should be securely fastened on the inner side to prevent any falling or splashing onto the balcony below when watering the plants.
Unusual noises should be paid attention to, especially when a neighbor is away. These could be signs of a theft or an incident. Suspicious behavior should be immediately reported by calling 117 (Cantonal Police).
In case of conflict
The best way to resolve a conflict is to speak directly with your neighbors. It may have simply been a misunderstanding, or your neighbor may not have realized they caused you any disturbance or damage.
Explaining the problem in person can lead to a solution, while also improving communication and neighborhood relations. However, if the requests are not being heard, you can turn to the building manager or the custodian.
Regulations, laws and disputes
In addition to the regulations of the building where you live and your lease contract, which contain many of the rules already mentioned and should be read carefully, it is essential to respect common housing norms, rental rules, and rights, particularly the Civil Code (CC), the Code of Obligations (CO), as well as municipal ordinances and local regulations. For further information or in case of disputes, it is possible to consult tenant, landlord, and property owner associations, including the Associazione Svizzera Inquilini (ASI), the Camera Ticinese dell'Economia Fondiaria (CATEF), and the Associazione Proprietari Fondiari (APF-HEV Ticino). The City of Lugano has a Ufficio di conciliazione in materia di locazione (Conciliation Office for Rental Matters) that handles all disputes related to lease and rental contracts concerning properties.
The English version of this page was created with the aid of automatic translation tools and may contain errors and omissions.
The original version is the page in Italian.